vendor/uvdesk/core-framework/Services/UVDeskService.php line 44

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
  5. use Doctrine\ORM\EntityManagerInterface;
  6. use Symfony\Component\HttpFoundation\Request;
  7. use Symfony\Component\HttpFoundation\Response;
  8. use Webkul\UVDesk\CoreFrameworkBundle\Utils\TokenGenerator;
  9. use Symfony\Component\HttpFoundation\RequestStack;
  10. use Symfony\Component\DependencyInjection\ContainerInterface;
  11. use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
  12. use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
  14. class UVDeskService
  15. {
  16. protected $container;
  17. protected $requestStack;
  18. protected $entityManager;
  19. private $avoidArray = [
  20. '!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '-', '=', '/', '\\', ':', '{', '}', '[', ']', '<', '>', '.', '?', ';', '"', '\'', ',', '|',
  21. '1', '2', '3', '4', '5', '6', '7', '8', '9', '0',
  22. ' true ', ' false ',
  23. ' do ', ' did ',
  24. ' is ', ' are ', ' am ', ' was ', ' were ',
  25. ' has ', ' have ', ' had ',
  26. ' will ', ' would ', ' shall ', ' should ', ' must ', ' can ', ' could ',
  27. ' not ', ' never ',
  28. ' neither ', ' either ',
  29. ' the ', ' a ', ' an ', ' this ', ' that ',
  30. ' here ', ' there ',
  31. ' then ', ' when ', ' since ',
  32. ' he ', ' him ', ' himself ', ' she ', ' her ', ' herself ', ' i ', ' me ', ' myself ', ' mine ', ' you ', ' your ' ,' yourself ', ' ur ', ' we ', ' ourself ', ' it ', ' its ',
  33. ' for ', ' from ', ' on ', ' and ', ' in ', ' be ', ' to ', ' or ', ' of ', ' with ',
  34. ' what ', ' why ', ' where ', ' who ', ' whom ', ' which ',
  35. ' a ', ' b ', ' c ', ' d ', ' e ' , ' f ' , ' g ' , ' h ' , ' i ' , ' j ' , ' k ' , ' l ' , ' m ' , ' n ' , ' o ' , ' p ' , ' q ' , ' r ' , ' s ' , ' t ' , ' u ' , ' v ' , ' w ' , ' x ' , ' y ' , ' z ' ,
  36. ' ',
  37. ];
  39. public function __construct(ContainerInterface $container, RequestStack $requestStack, EntityManagerInterface $entityManager, UserService $userService)
  40. {
  41. $this->container = $container;
  42. $this->requestStack = $requestStack;
  43. $this->entityManager = $entityManager;
  44. $this->userService = $userService;
  45. }
  47. public function updatesLocales($locales)
  48. {
  49. $fileTranslation = $this->container->get('kernel')->getProjectDir() . '/config/packages/translation.yaml';
  50. $fileServices = $this->container->get('kernel')->getProjectDir() . '/config/services.yaml';
  52. // get file content and index
  53. $fileTrans = file($fileTranslation);
  54. $fileServs = file($fileServices);
  56. foreach ($fileTrans as $index => $content) {
  57. if (false !== strpos($content, 'default_locale')) {
  58. list($helpdesk_panel_locales, $helpdesk_panel_text) = array($index, $content);
  59. }
  61. if (false !== strpos($content, '- ')) {
  62. list($helpdesk_panel_locales_fallback, $helpdesk_panel_text_fallback) = array($index, $content);
  63. }
  64. }
  66. foreach ($fileServs as $indexs => $contents) {
  67. if (false !== strpos($contents, 'locale')) {
  68. list($helpdesk_services_locales, $helpdesk_services_text) = array($indexs, $contents);
  69. }
  70. }
  72. // save updated data in a variable ($updatedFileContent)
  73. $updatedFileContent = $fileTrans;
  74. $updatedServicesFileContent = $fileServs;
  76. $updatedlocales = (null !== $helpdesk_panel_locales) ? substr($helpdesk_panel_text, 0, strpos($helpdesk_panel_text, 'default_locale') + strlen('default_locale: ')) . $locales . PHP_EOL: '';
  77. $updatedlocales_fallback = (null !== $helpdesk_panel_locales_fallback) ? substr($helpdesk_panel_text_fallback, 0, strpos($helpdesk_panel_text_fallback, '- ') + strlen('- ')) . $locales . PHP_EOL: '';
  78. $updatedServiceslocales = (null !== $helpdesk_services_locales) ? substr($helpdesk_services_text, 0, strpos($helpdesk_services_text, 'locale') + strlen('locale: ')) . $locales . PHP_EOL: '';
  80. $updatedFileContent[$helpdesk_panel_locales] = $updatedlocales;
  81. $updatedFileContent[$helpdesk_panel_locales_fallback] = $updatedlocales_fallback;
  83. $updatedServicesFileContent[$helpdesk_services_locales] = $updatedServiceslocales;
  85. // flush updated content in file
  86. $status = file_put_contents($fileTranslation, $updatedFileContent);
  87. $status1 = file_put_contents($fileServices, $updatedServicesFileContent);
  89. return true;
  90. }
  92. public function getLocalesList()
  93. {
  94. $translator = $this->container->get('translator');
  95. return [
  96. 'en' => $translator->trans("English"),
  97. 'fr' => $translator->trans("French"),
  98. 'it' => $translator->trans("Italian"),
  99. 'ar' => $translator->trans("Arabic"),
  100. 'de' => $translator->trans("German"),
  101. 'es' => $translator->trans("Spanish"),
  102. 'tr' => $translator->trans("Turkish"),
  103. 'da' => $translator->trans("Danish"),
  104. 'zh' => $translator->trans("Chinese"),
  105. 'pl' => $translator->trans("Polish"),
  106. 'he' => $translator->trans("Hebrew"),
  107. ];
  108. }
  110. public function getActiveLocales()
  111. {
  112. $localesList = $this->getLocalesList();
  113. $activeLocales = $this->container->getParameter("app_locales");
  114. $explodeActiveLocales = explode("|",$activeLocales);
  116. return $explodeActiveLocales;
  117. }
  119. public function getLocales()
  120. {
  121. $localesList = $this->getLocalesList();
  122. $explodeActiveLocales = $this->getActiveLocales();
  124. $listingActiveLocales = array();
  126. foreach ($explodeActiveLocales as $key => $value) {
  127. $listingActiveLocales[$value] = $localesList[$value];
  128. }
  130. return $listingActiveLocales;
  131. }
  133. public function getDefaultLangauge()
  134. {
  135. return $this->container->getParameter("kernel.default_locale");
  136. }
  138. public function getTimezones()
  139. {
  140. return \DateTimeZone::listIdentifiers();
  141. }
  143. public function getPrivileges() {
  144. $agentPrivilegeCollection = [];
  145. // $agentPrivilegeCollection = $this->entityManager->getRepository('UserBundle:AgentPrivilege')->findAll();
  147. return $agentPrivilegeCollection;
  148. }
  150. public function getLocaleUrl($locale)
  151. {
  152. $request = $this->requestStack->getCurrentRequest();
  154. return str_replace('/' . $request->getLocale() . '/', '/' . $locale . '/', $request->getRequestUri());
  155. }
  157. public function buildPaginationQuery(array $query = [])
  158. {
  159. $params = array();
  160. $query['page'] = "replacePage";
  162. if (isset($query['domain'])) unset($query['domain']);
  163. if (isset($query['_locale'])) unset($query['_locale']);
  165. foreach ($query as $key => $value) {
  166. $params[] = !isset($value) ? $key : $key . '/' . str_replace('%2F', '/', rawurlencode($value));
  167. }
  169. $http_query = implode('/', $params);
  171. if (isset($query['new'])) {
  172. $http_query = str_replace('new/1', 'new', $http_query);
  173. } elseif (isset($query['unassigned'])) {
  174. $http_query = str_replace('unassigned/1', 'unassigned', $http_query);
  175. } elseif (isset($query['notreplied'])) {
  176. $http_query = str_replace('notreplied/1', 'notreplied', $http_query);
  177. } elseif (isset($query['mine'])) {
  178. $http_query = str_replace('mine/1', 'mine', $http_query);
  179. } elseif (isset($query['starred'])) {
  180. $http_query = str_replace('starred/1', 'starred', $http_query);
  181. } elseif (isset($query['trashed'])) {
  182. $http_query = str_replace('trashed/1', 'trashed', $http_query);
  183. }
  185. return $http_query;
  186. }
  188. public function getEntityManagerResult($entity, $callFunction, $args = false, $extraPrams = false)
  189. {
  190. if ($extraPrams)
  191. return $this->entityManager->getRepository($entity)
  192. ->$callFunction($args, $extraPrams);
  193. else
  194. return $this->entityManager->getRepository($entity)
  195. ->$callFunction($args);
  196. }
  198. public function getValidBroadcastMessage($msg, $format = 'Y-m-d H:i:s')
  199. {
  200. $broadcastMessage = !empty($msg) ? json_decode($msg, true) : false;
  202. if (
  203. ! empty($broadcastMessage)
  204. && isset($broadcastMessage['isActive'])
  205. && $broadcastMessage['isActive']
  206. ) {
  207. $timezone = new \DateTimeZone('Asia/Kolkata');
  208. $nowTimestamp = date('U');
  209. if (array_key_exists('from', $broadcastMessage) && ($fromDateTime = \DateTime::createFromFormat($format, $broadcastMessage['from'], $timezone))) {
  210. $fromTimeStamp = $fromDateTime->format('U');
  211. if ($nowTimestamp < $fromTimeStamp) {
  212. return false;
  213. }
  214. }
  216. if (array_key_exists('to', $broadcastMessage) && ($toDateTime = \DateTime::createFromFormat($format, $broadcastMessage['to'], $timezone))) {
  217. $toTimeStamp = $toDateTime->format('U');;
  218. if($nowTimestamp > $toTimeStamp) {
  219. return false;
  220. }
  221. }
  222. } else {
  223. return false;
  224. }
  226. // return valid broadcast message Array
  227. return $broadcastMessage;
  228. }
  230. public function getConfigParameter($param)
  231. {
  232. if (
  233. $param
  234. && $this->container->hasParameter($param)
  235. ) {
  236. return $this->container->getParameter($param);
  237. } else {
  238. return false;
  239. }
  240. }
  242. public function isDarkSkin($brandColor) {
  243. $brandColor = str_replace('#', '', $brandColor);
  244. if (strlen($brandColor) == 3)
  245. $brandColor .= $brandColor;
  247. $chars = str_split($brandColor);
  249. $a2fCount = 0;
  250. foreach ($chars as $key => $char) {
  251. if(in_array($key, [0, 2, 4]) && in_array(strtoupper($char), ['A', 'B', 'C', 'D', 'E', 'F'])) {
  252. $a2fCount++;
  253. }
  254. }
  256. if ($a2fCount >= 2)
  257. return true;
  258. else
  259. return false;
  260. }
  262. public function getActiveConfiguration($websiteId)
  263. {
  264. $configurationRepo = $this->entityManager->getRepository(KnowledgebaseWebsite::class);
  265. $configuration = $configurationRepo->findOneBy(['website' => $websiteId, 'isActive' => 1]);
  267. return $configuration;
  268. }
  270. public function getSupportPrivelegesResources()
  271. {
  272. $translator = $this->container->get('translator');
  274. return [
  275. 'ticket' => [
  276. 'ROLE_AGENT_CREATE_TICKET' => $translator->trans('Can create ticket'),
  277. 'ROLE_AGENT_EDIT_TICKET' => $translator->trans('Can edit ticket'),
  278. 'ROLE_AGENT_DELETE_TICKET' => $translator->trans('Can delete ticket'),
  279. 'ROLE_AGENT_RESTORE_TICKET' => $translator->trans('Can restore trashed ticket'),
  280. 'ROLE_AGENT_ASSIGN_TICKET' => $translator->trans('Can assign ticket'),
  281. 'ROLE_AGENT_ASSIGN_TICKET_GROUP' => $translator->trans('Can assign ticket group'),
  282. 'ROLE_AGENT_UPDATE_TICKET_STATUS' => $translator->trans('Can update ticket status'),
  283. 'ROLE_AGENT_UPDATE_TICKET_PRIORITY' => $translator->trans('Can update ticket priority'),
  284. 'ROLE_AGENT_UPDATE_TICKET_TYPE' => $translator->trans('Can update ticket type'),
  285. 'ROLE_AGENT_ADD_NOTE' => $translator->trans('Can add internal notes to ticket'),
  286. 'ROLE_AGENT_EDIT_THREAD_NOTE' => $translator->trans('Can edit thread/notes'),
  287. 'ROLE_AGENT_MANAGE_LOCK_AND_UNLOCK_THREAD' => $translator->trans('Can lock/unlock thread'),
  288. 'ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET' => $translator->trans('Can add collaborator to ticket'),
  289. 'ROLE_AGENT_DELETE_COLLABORATOR_FROM_TICKET' => $translator->trans('Can delete collaborator from ticket'),
  290. 'ROLE_AGENT_DELETE_THREAD_NOTE' => $translator->trans('Can delete thread/notes'),
  291. 'ROLE_AGENT_APPLY_WORKFLOW' => $translator->trans('Can apply prepared response on ticket'),
  292. 'ROLE_AGENT_ADD_TAG' => $translator->trans('Can add ticket tags'),
  293. 'ROLE_AGENT_DELETE_TAG' => $translator->trans('Can delete ticket tags')
  294. ],
  295. 'advanced' => [
  296. 'ROLE_AGENT_MANAGE_EMAIL_TEMPLATE' => $translator->trans('Can manage email templates'),
  297. 'ROLE_AGENT_MANAGE_GROUP' => $translator->trans('Can manage groups'),
  298. 'ROLE_AGENT_MANAGE_SUB_GROUP' => $translator->trans('Can manage Sub-Groups/ Teams'),
  299. 'ROLE_AGENT_MANAGE_AGENT' => $translator->trans('Can manage agents'),
  300. 'ROLE_AGENT_MANAGE_AGENT_PRIVILEGE' => $translator->trans('Can manage agent privileges'),
  301. 'ROLE_AGENT_MANAGE_TICKET_TYPE' => $translator->trans('Can manage ticket types'),
  302. 'ROLE_AGENT_MANAGE_CUSTOMER' => $translator->trans('Can manage customers'),
  303. 'ROLE_AGENT_MANAGE_WORKFLOW_MANUAL' => $translator->trans('Can manage Prepared Responses'),
  304. 'ROLE_AGENT_MANAGE_WORKFLOW_AUTOMATIC' => $translator->trans('Can manage Automatic workflow'),
  305. 'ROLE_AGENT_MANAGE_TAG' => $translator->trans('Can manage tags'),
  306. 'ROLE_AGENT_MANAGE_KNOWLEDGEBASE' => $translator->trans('Can manage knowledgebase'),
  307. 'ROLE_AGENT_MANAGE_AGENT_ACTIVITY' => $translator->trans("Can manage agent activity"),
  308. 'ROLE_AGENT_MANAGE_MARKETING_ANNOUNCEMENT' => $translator->trans("Can manage marketing announcement"),
  309. 'ROLE_AGENT_MANAGE_APP' => $translator->trans("Can manage apps"),
  310. ]
  311. ];
  312. }
  314. public function generateCsrfToken($intention)
  315. {
  316. $csrf = $this->container->get('security.csrf.token_manager');
  318. return $csrf->getToken($intention)->getValue();
  319. }
  321. /**
  322. * This function will create content text from recived text, which we can use in meta content and as well in searching save like elastic
  323. * @param string $text String text
  324. * @param no. $length max return length string (which will convert to array)
  325. * @param boolean $returnArray what return type required
  326. * @return string/ array comma seperated/ []
  327. */
  328. public function createConentToKeywords($text, $length = 255, $returnArray = false)
  329. {
  330. //to remove all tags from text, if any tags are in encoded form
  331. $newText = preg_replace('/[\s]+/', ' ', str_replace($this->avoidArray, ' ', strtolower(strip_tags(html_entity_decode(strip_tags($text))))));
  332. if ($length)
  333. $newText = substr($newText, 0, $length);
  335. return ($returnArray ? explode(' ', $newText) : str_replace(' ', ',', $newText));
  336. }
  338. public function requestHeadersSent()
  339. {
  340. return headers_sent() ? true : false;
  341. }
  343. /**
  344. * get current prefixes of member panel and knowledgebase
  345. */
  346. public function getCurrentWebsitePrefixes()
  347. {
  348. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  350. // get file content and index
  351. $file = file($filePath);
  352. foreach ($file as $index => $content) {
  353. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  354. list($member_panel_line, $member_panel_text) = array($index, $content);
  355. }
  357. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  358. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  359. }
  360. }
  362. $memberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  363. $knowledgebasePrefix = substr($customer_panel_text, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: '));
  365. return [
  366. 'memberPrefix' => trim(preg_replace('/\s\s+/', ' ', $memberPrefix)),
  367. 'knowledgebasePrefix' => trim(preg_replace('/\s\s+/', ' ', $knowledgebasePrefix)),
  368. ];
  369. }
  371. /**
  372. * update your website prefixes
  373. */
  374. public function updateWebsitePrefixes($member_panel_prefix, $knowledgebase_prefix)
  375. {
  376. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  378. $website_prefixes = [
  379. 'member_prefix' => $member_panel_prefix,
  380. 'customer_prefix' => $knowledgebase_prefix,
  381. ];
  383. // get file content and index
  384. $file = file($filePath);
  385. foreach ($file as $index => $content) {
  386. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  387. list($member_panel_line, $member_panel_text) = array($index, $content);
  388. }
  390. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  391. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  392. }
  393. }
  395. // save updated data in a variable ($updatedFileContent)
  396. $updatedFileContent = $file;
  398. // get old member-prefix
  399. $oldMemberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  400. $oldMemberPrefix = preg_replace('/([\r\n\t])/','', $oldMemberPrefix);
  402. $updatedPrefixForMember = (null !== $member_panel_line) ? substr($member_panel_text, 0, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: ')) . $website_prefixes['member_prefix'] . PHP_EOL: '';
  403. $updatedPrefixForCustomer = (null !== $customer_panel_line) ? substr($customer_panel_text, 0, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: ')) . $website_prefixes['customer_prefix'] . PHP_EOL : '';
  405. $updatedFileContent[$member_panel_line] = $updatedPrefixForMember;
  406. $updatedFileContent[$customer_panel_line] = $updatedPrefixForCustomer;
  408. // flush updated content in file
  409. file_put_contents($filePath, $updatedFileContent);
  411. $router = $this->container->get('router');
  412. $knowledgebaseURL = $router->generate('helpdesk_knowledgebase');
  413. $memberLoginURL = $router->generate('helpdesk_member_handle_login');
  414. $memberLoginURL = str_replace($oldMemberPrefix, $website_prefixes['member_prefix'], $memberLoginURL);
  416. return $collectionURL = [
  417. 'memberLogin' => $memberLoginURL,
  418. 'knowledgebase' => $knowledgebaseURL,
  419. ];
  420. }
  422. public static function getTimeFormats()
  423. {
  424. return array(
  425. 'm-d-y G:i' => 'm-d-y G:i (01-15-1991 13:00)',
  426. 'm-d-y h:ia' => 'm-d-y h:ia (01-15-1991 01:00pm)',
  427. 'd-m-y G:i' => 'd-m-y G:i (15-01-1991 13:00)',
  428. 'd-m-y h:ia' => 'd-m-y h:ia (15-01-1991 01:00pm)',
  429. 'd-m G:i' => 'd-m G:i (15-01 13:00)',
  430. 'd-m h:ia' => 'd-m h:ia (15-01 01:00pm)',
  431. 'd-M G:i' => 'd-M G:i (15-Jan 13:00)',
  432. 'd-M h:ia' => 'd-M h:ia (15-Jan 01:00pm)',
  433. 'D-m G:i' => 'D-m G:i (Mon-01 13:00)',
  434. 'D-m h:ia' => 'D-m h:ia (Mon-01 01:00pm)',
  435. 'Y-m-d H:i:sa' => 'Y-m-d H:i:s (1991-01-15 01:00:30pm)',
  436. );
  437. }
  439. public function generateCompleteLocalResourcePathUri($resource)
  440. {
  441. $resourceUriComponent = parse_url($resource);
  443. if (!empty($resourceUriComponent['scheme'])) {
  444. return $resource;
  445. }
  447. if (empty($this->completeLocalResourcePathUri)) {
  448. $router = $this->container->get('router');
  450. $scheme = $router->getContext()->getScheme();
  451. $siteurl = $this->container->getParameter('uvdesk.site_url');
  453. $baseurl = "$scheme://$siteurl";
  454. $urlComponents = parse_url($baseurl);
  456. $completeLocalResourcePathUri = "{$urlComponents['scheme']}://{$urlComponents['host']}";
  458. if (!empty($urlComponents['path'])) {
  459. $completeLocalResourcePathUri .= $urlComponents['path'];
  460. }
  462. if (substr($completeLocalResourcePathUri, -1) == '/') {
  463. $completeLocalResourcePathUri = substr($completeLocalResourcePathUri, 0, -1);
  464. }
  466. $this->completeLocalResourcePathUri = $completeLocalResourcePathUri;
  467. }
  469. if ($resource[0] != '/') {
  470. $resource = "/$resource";
  471. }
  473. return $this->completeLocalResourcePathUri . $resource;
  474. }
  476. public function getAvailableUserAccessScopes($user, $userInstance)
  477. {
  478. $supportRole = $userInstance->getSupportRole();
  479. $isAdminAccessGranted = in_array($supportRole->getId(), [1, 2]) ? true : false;
  481. $availableSupportPrivileges = $this->getSupportPrivelegesResources();
  482. $resolvedAvailableSupportPrivileges = [];
  484. foreach ($availableSupportPrivileges as $index => $collection) {
  485. foreach ($collection as $privilegeId => $privilegeDescription) {
  486. $resolvedAvailableSupportPrivileges[] = $privilegeId;
  487. }
  488. }
  490. if (false == $isAdminAccessGranted) {
  491. $assignedUserSupportPrivileges = $this->userService->getAssignedUserSupportPrivilegeDetails($user, $userInstance);
  492. $resolvedAssignedUserSupportPrivileges = [];
  494. foreach ($assignedUserSupportPrivileges as $assignedSupportPrivilege) {
  495. foreach ($assignedSupportPrivilege['privileges'] as $privilegeId) {
  496. $resolvedAssignedUserSupportPrivileges[] = $privilegeId;
  497. }
  498. }
  500. return array_map(function ($supportPrivilege) {
  501. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  502. }, $resolvedAssignedUserSupportPrivileges);
  503. }
  505. return array_map(function ($supportPrivilege) {
  506. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  507. }, $resolvedAvailableSupportPrivileges);
  508. }
  509. }